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[intro] => Returns & Refunds Astra Bridal Online Purchases Returns and Refund Policy 2024Astra Bridal Limited will issue a full refund of the cost of the returned product purchased online if you are not satisfied with your item(s) as long as it is not a Final Sale Item. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy). Please note:The item must be unworn, unwashed, unaltered, undamaged, the original tags attached and original packaging. We cannot process the return of any item damaged by the customerOriginal shipping fee & return shipping fee will not be refunded.For Final Sale Items All items marked as clearance, All lingerie and intimate items. Exchange Policy We do not offer an exchange service for any products. How To ReturnContact Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.Once we have approved your request. Please send your item(s) using local post which is trackable within 7 days from receiving the return confirmation.When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.Once confirmed, the refund (excluding freight costs) will be credited back within 10-15 days Please note: We reserve the right to refuse the return if received in an unacceptable condition We cannot process any products that are returned without our prior confirmation. We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. For items that are NOT made to order, orders may be canceled for a full refund at any time until the order is shipped. If you would like to cancel your order, please contact us to request cancellation. Thank you for your interest in Astra Bridal. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!
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[value] => <p><strong>Sizing</strong></p><p>The customer acknowledges that the size of the gown is appropriate at the time of purchase. Most gowns will require some alteration to achieve the perfect fit. </p><p><strong>Condition</strong></p><p>The customer acknowledges that they have considered the condition of the gown at the time of purchase. Any discount given reflects this condition. Astra is under no obligation to correct any faults in the gown. Any cleaning and repairs will be the responsibility of the customer. </p><p><strong>Purchase Price</strong></p><p>The purchase price of the Goods will be the price advised by Astra. The Purchase price includes a 20% non-refundable administration fee. </p><p><strong>Title</strong></p><p>Ownership and title of the goods remains with Astra until the purchase price and all other monies owing by the buyer, under this or any other contract, have been paid in full. </p><p><strong>Returns</strong></p><p>Returns will not be accepted for stock gown purchases. </p><p><strong>Refunds</strong></p><p>Refunds will be given in accordance with the Consumer Guarantees Act 1993 and otherwise at the sole discretion of Astra. In any event refunds may not be given where: </p><p>a) the Customer changes his or her mind; or</p><p>b) due to no fault of Astra’s the Goods:</p><p>(i) do not fit, or</p><p>(ii) are marked or damaged during any inspections or consequential fittings. In this instance the Customer shall be responsible for all costs relating to the cleaning or mending of any damaged or marked Goods;</p><p>c) items are not required due to a cancellation or postponement of the wedding.</p><p><strong>Natural Imperfections</strong></p><p>Astra does not guarantee that Goods made from silk or other natural fibres will be free from natural imperfections. </p><p><strong>The Consumer Guarantees Act 1993</strong><strong></strong><br></p><p>The Consumer Guarantees Act 1993 and other statutes may imply warranties or conditions or impose obligations upon Astra which cannot by law (or which can only to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on Astra, Astra’s liability shall, where it is allowed, be excluded, or if not able to be excluded, be limited, at the option of Astra, to one or more of the following: </p><p>a) if the breach relates to Goods: the replacement of the Goods or the supply of equivalent Goods; or the repair of such Goods; or the payment of the cost of replacing the Goods or of acquiring equivalent Goods; or the payment of the cost of having the Goods repaired; and</p><p>b) if the breach relates to services: the supplying of the services again; or the payment of the cost of having the services supplied again.</p><p><strong>Conflicting terms</strong></p><p>In the case of any conflict between an order or other document submitted by the Customer on one hand, and these Terms and/or any other document issued by Astra on the other hand, these Terms and/or such other document issued by Astra shall prevail. </p>
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[intro] => Terms and Conditions for a Stock Gown Sale ASTRA BRIDAL TERMS OF ENGAGEMENT The following are the terms of engagement (Terms) of Astra Bridal Limited (Astra). It is a condition of the provision of gowns and/or other clothing, shoes and accessories (Goods) by Astra that these Terms are signed and returned to Astra. SizingThe customer acknowledges that the size of the gown is appropriate at the time of purchase. Most gowns will require some alteration to achieve the perfect fit. ConditionThe customer acknowledges that they have considered the condition of the gown at the time of purchase. Any discount given reflects this condition. Astra is under no obligation to correct any faults in the gown. Any cleaning and repairs will be the responsibility of the customer. Purchase PriceThe purchase price of the Goods will be the price advised by Astra. The Purchase price includes a 20% non-refundable administration fee. TitleOwnership and title of the goods remains with Astra until the purchase price and all other monies owing by the buyer, under this or any other contract, have been paid in full. ReturnsReturns will not be accepted for stock gown purchases. RefundsRefunds will be given in accordance with the Consumer Guarantees Act 1993 and otherwise at the sole discretion of Astra. In any event refunds may not be given where: a) the Customer changes his or her mind; orb) due to no fault of Astra’s the Goods:(i) do not fit, or(ii) are marked or damaged during any inspections or consequential fittings. In this instance the Customer shall be responsible for all costs relating to the cleaning or mending of any damaged or marked Goods;c) items are not required due to a cancellation or postponement of the wedding.Natural ImperfectionsAstra does not guarantee that Goods made from silk or other natural fibres will be free from natural imperfections. The Consumer Guarantees Act 1993The Consumer Guarantees Act 1993 and other statutes may imply warranties or conditions or impose obligations upon Astra which cannot by law (or which can only to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on Astra, Astra’s liability shall, where it is allowed, be excluded, or if not able to be excluded, be limited, at the option of Astra, to one or more of the following: a) if the breach relates to Goods: the replacement of the Goods or the supply of equivalent Goods; or the repair of such Goods; or the payment of the cost of replacing the Goods or of acquiring equivalent Goods; or the payment of the cost of having the Goods repaired; andb) if the breach relates to services: the supplying of the services again; or the payment of the cost of having the services supplied again.Conflicting termsIn the case of any conflict between an order or other document submitted by the Customer on one hand, and these Terms and/or any other document issued by Astra on the other hand, these Terms and/or such other document issued by Astra shall prevail.
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